Crucial Conversations: Tools for Talking When Stakes are High
Books | Self-Help / General
4.2
Kerry Patterson
Joseph Grenny
Ron McMillan
Al Switzler
Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
AD
Buy now:
More Details:
Author
Kerry Patterson
Pages
256
Publisher
McGraw-Hill Education
Published Date
2002-06-18
ISBN
0071415831 9780071415835
Ratings
Google: 4
Community ReviewsSee all
"This book should be required in every high school. "
L B
Lois Bergstrom
"Extremely useful book for anyone who works in an environment where decisions needs to be made in midst of conflicting opinions and varying viewpoints; which is pretty much all working environments I would assume. This book has helped me a lot to partake in difficult conversations and making decisions in seemingly stonewalled situations. This book isn't end-all but it helps get your started in the right path that your can hone to perfection with practice."
"I have referenced this book many times, and have gifted it to many friends "
K C
Kristen Chapman